SHIPPING QUOTATIONS: Upon request, freight can be quoted prior to shipment. ACP requires a valid ship-to address, an exact order and 1-2 business days for quotes to be provided. Shipping quotations are valid for two (2) weeks and the quotation number must be referenced when ordering to be honored.
BACKORDERS: If an out of stock product is estimated to be available within 2 weeks of order date, ACP will hold the order and ship complete, unless otherwise requested by Buyer. If the. order is expected to ship later than 2 weeks from order date, available items will be shipped and out of stock items backordered, unless otherwise requested by Buyer. Applicable shipping and handling charges will apply for each shipment.
DELIVERY: ACP will ship orders placed on the Site within 2 business days (see backorder policy above). Shipping transit times are in addition to this processing time.
If your order is for a custom product, Seller will make all attempts to complete delivery of the product(s) in the time frame quoted to the Buyer on the Sales Order confirma
tion. If a delivery should be delayed, the Seller will make a good faith effort to contact the Buyer. In no event will ACP be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. The products may be delivered in advance upon giving reasonable notice to the Buyer.
If the scheduled delivery of the products is delayed by Buyer, or other reason outside of ACP’s reasonable control, ACP may deliver the products by moving them to storage and at the risk of Buyer. Shipment will be billed at time of delivery and storage fees will apply. Deliveries, either to Buyer or to ACP storage, may not be extended past six (6) months from original delivery date.
ACP has the right to delay or suspend shipment of the products if Buyer fails to make payments in accordance with established terms or fails to meet ACP’s credit or financial requirements.
When requested, orders may be picked up, WILL CALL, in our office. ACP will contact the Buyer once a will call order is ready for pick up. If the order is not picked up within two (2) business days of contact date, the order will be cancelled, and items returned to stock.
Any complaint of delivery discrepancy or damage to product(s) must be notified to the Seller within three (3) business days of receipt. All damaged product and shipping materials must be retained until resolution of carrier claims.
EXPEDITE: If you require expedited processing, please contact us prior to 12pm PST to determine whether we can fulfill your request. Expedite fees will apply. Custom orders may incur expedite fees as agreed upon by both Parties and noted on the Quotation or Sales Order Confirmation.
- $75.00 for any stock product order $500.00 or less
- 25% of order total for any stock product order over $500.00
- Custom order expedite fees will be noted on the Quotation or Sales Order Confirmation
SHIPPING: All orders are shipped F.O.B., point of shipment in accordance with the Ex Works (EXW) terms. Certain products may require additional handling charges or fees which will be noted on the product page or Sales Order Confirmation. Displayed shipping charges on orders placed on our Site are estimated and are subject to change based current rates, surcharge and fees. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order. Blind shipments can be request and may incur an additional fee for processing.
ACP ships orders via UPS, FedEx, USPS or common carrier. ACP will ship via a specific shipping carrier at the Buyer’s request. ACP can bill shipping charges to the Buyer’s shipping account upon request. Orders that do not specify a shipment method will be shipping via most economical.
Hazardous packages can only ship via UPS Ground; no International Shipments
All orders are shipped insured for the full order value at carrier rates. Shipping costs are not covered by insurance. Insurance cannot cover lost packages due to an incorrect address provided by a customer at checkout. ACP is not responsible for the loss of these packages.
International delivery or brokerage fees, customs and import/export tariffs, duties, taxes and similar charges, and compliance with all import procedures, documentation and legal requirements are the sole responsibility of the Buyer.
REFUSED OR REJECTED SHIPMENTS: Shipments that are refused, rejected or abandoned by the consignee or Buyer at destination will be returned to the shipper. Return freight charges and fees will be the responsibility of the consignee or Buyer. These fees, including outbound shipping charges, will be deducted from the available product refund and credited to the original form of payment within 1-2 weeks of receipt of return.