PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
By accessing this web site you agree to the Terms and Conditions set forth below. We reserve the right to change this policy at any time. If for any reason you do not agree with the Terms and Conditions set forth below, please do not use this site.
For all purposes, “Seller” refers to ACP Composites Inc, “Buyer” refers to the customer who is making a purchase, and “Site” refers to our web-site.
CUSTOMER SERVICE: Customer service is available toll free at (800) 811-2009, Monday-Friday 9:00 AM to 5:00 PM Pacific Time Zone. If someone is not immediately available please leave your contact information and we will return your call within 1-2 business days. If there is a problem with your order, call or email us at email@example.com and our staff can correct it immediately. ^
TECHNICAL SUPPORT:Technical support is available at 925-443-5900 Monday-Friday 9:00 AM to 5:00 PM Pacific Time Zone. If someone is not immediately available to answer your questions, we will make all attempts to return your call within a reasonable time frame. This service is available in order to provide information on the use and application of products and safety precautions necessary for products. Every effort is made to stay current on products, industry standards and practices; however, ACP Composites Inc. does not assume liability for operator error. Questions can also be directed to us via e-mail to firstname.lastname@example.org.^
QUOTATIONS:Written quotations are valid for acceptance within sixty (60) days unless otherwise indicated or extended by ACP Composites Inc. In addition, Seller reserves the right to withdraw any quotation prior to its expiration. Quotations are based on the quantity indicated and on one shipment to one location, unless otherwise indicated.^
SHIPPING QUOTATIONS: Upon request, shipping is quoted prior to shipment. ACP Composites Inc. requires a valid ship-to address and an exact order for reference. Allow 1-2 business days for shipping quotes to be provided. Written shipping quotations are valid for acceptance within 2 weeks and the quotation number must be referenced when ordering to be honored. Verbal shipping quotes will not be honored.^
ORDERING: Orders can be placed, free of charge, online or through our customer service department. Please visit www.acpsales.com/OnlineStore.php to order online 24 hours a day. For phone orders in the USA and Canada, please call (800) 811-2009 Monday-Friday 9:00 AM to 5:00 PM Pacific Time Zone. All other international calls, please dial 925-443-5900. Orders may also be faxed to 925-443-5901. Orders received after 12:00 PM Pacific Time Zone will be considered received next business day.^
ROLLED MATERIALS: Rolled materials ordered in quantities over 50 (yards/feet) may not be continuous. If continuous materials are requested, please contact our customer service department at (800) 811-2009 or email@example.com.^
PRODUCT CERTIFICATIONS: Standard Quality Certifications can be provided at no charge if requested at the time of order. See Example: "Standard Certification Sample". A $25.00 fee per line item will apply if certifications are requested after shipment. ACP cannot provide certifications detailing lot number, traceability, D.O.M. or other material specifications for stock products. This information can only be provided on a custom order basis. Please contact an ACP associate for more information.^
BACKORDER: If a product is out of stock and is estimated to ship within 2 weeks of order the date, we will hold the order and ship complete, unless otherwise requested. If the order is expected to ship after 2 weeks from order date, we will backorder the out of stock item and ship all other available items, unless otherwise requested. Applicable shipping and handling charges applied for each shipment.^
CLEARANCE: Products sold as a clearance or excess inventory are sold as is, are nonrefundable and cannot be backordered. If an ordered quantity cannot be fulfilled, we will ship available on hand quantities and automatically cancel any remaining balance.^
TERMS:Buyer agrees to pay for the products and all applicable taxes and fees according to the Seller's payment terms. Seller prices and/or discounts are subject to change without notice. In the event Buyer fails to make any payment to Seller when due, Buyer's entire account(s) with Seller shall become immediately due and payable without notice or demand. Interest is charged at 1.5% per month on overdue accounts. If collection becomes necessary, customer agrees to pay all reasonable costs and attorney fees.^
PAYMENT: We accept VISA, MasterCard, Discover, American Express, money orders/cashier checks, personal and business checks drawn on US banks in US dollars, and domestic wire transfers only.
Domestic Orders: Credit card transactions are processed when the order is shipped so we can accurately include the shipping charges.
International Orders: Credit card transactions will be processed separately for the product and shipping charges on orders over
$250.00 USD. The product will be charged at the time the order is received and shipping charges will be processed when the order is shipped.
We do not accept international wire transfers.
- Domestic Wire transfers can be sent using a US bank with US dollars with an additional fee of $50.00 added to the order total. Please contact our customer service for the wire transfer detail and instructions. We do not accept international wire transfers.
- Payments drawn from a non US banks will incur a $7.00 charge.^
TAXES:California sales taxes, if applicable, shall be added to the purchase price for deliveries and will call orders within California including hotels, motels, trade shows and special events. California sales tax shall be paid by Buyer unless Buyer provides Seller with an exemption certificate acceptable to the taxing authorities.^
WILL CALL: When requested, orders may be picked up in our office. Please allow sufficient time for your items to be packaged. One of ACP Composites friendly staff will contact the Buyer once a will call order is ready for pick up. If the order is not picked up within 2 business days of contact date, the order will be canceled.^
DELIVERY: ACP Composites has provided personal and fast service since 1985. We carry a full inventory and will ship your order complete within 2 business days. If we are temporarily out of an item, we will inform you within 2 business days. If it will be longer, we will backorder (BO) the product. Please review our backorder policy.
If your order is for a custom product, we will make all attempts to complete delivery of the product(s) in the time frame quoted to the Buyer. If for any chance a delivery should be delayed, the Seller will make a good faith effort to contact the Buyer. The Seller will not be responsible for any loss or damage which may result for a late delivery. The products may be delivered in advance upon giving responsible notice to the Buyer.
Any complaint of short delivery or damage to product(s) must be notified to the Seller within 5 business days of receipt.^
EXPEDITE: ACP Composites ships orders complete within 2 business days. If a request to expedite shipment, prior to the standard 2 business day lead time, an expedite fee will apply.
- $75.00 for any order $500.00 or less
- 25% of order total for any order over $500.00^
SHIPMENTS: All orders are shipped F.O.B., point of shipment in accordance with the Ex Works (EXW) terms. All shipping charges are billed to the customer at the time of shipment. Shipping quotes can be requested at the time of ordering. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order.
Orders can ship UPS, FedEx, USPS or common carrier. ACP will ship via specific shipping carrier at the buyer’s request. ACP can bill shipping charges collect to customer’s shipping account upon request.
- Hazardous packages can only ship via UPS Ground - No International Shipments
- UPS and FedEx does not deliver to Post Office Box addresses
All orders are shipped insured for the full order value. Shipping costs are not covered. Insurance cannot cover lost packages due to an incorrect address provided by a customer at checkout. ACP is not responsible for the loss of these packages.
ACP Composites may pass along additional charges for:
- $20.00 for foam cores up to 24" x 48", sheets, panels and laminates 36" x 48" and 24" x 72"
- $30.00 for any sheets, panels and laminates 48" x 48"
- $50.00 for any sheets, panels and laminates 48" x 96"
- $10.00 for blind shipments: only available upon request
- $15.00 for change or correction to the shipping address after shipment is in route ^
DOMESTIC SHIPMENTS: All orders are shipped F.O.B., point of shipment in accordance with the Ex Works (EXW) terms. All shipping charges are billed to the customer at the time of shipment. Shipping quotes can be requested at the time of ordering. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order.
Shipments will be insured at carrier rates. Expedited shipping services (1 Day AM, 1 Day, 2 Day, 3 Day) are available and will be charged according to shippers rates. Please note that all shipments are billed at dimensional weight.
Packages that exceed weight and size limits may incur an oversized charge or require package to ship via LTL Freight.^
Filing a Claim with USPS:
- If a Delivery confirmation number shows your package as being delivered to your zip code, but you still haven't received it, a claim cannot be filed. Please contact your post office supervisor with the Delivery Confirmation number so they can proceed in an investigation.
- A package must be missing for 21 days from the date it was shipped before a claim can be filed
- In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved.
- Refunds/replacements will usually not be sent out until a resolution via the USPS has been made
- Packages that exceed weight and size limits will require Freight shipment. Please allow extra processing time.
- Additional charges will apply for residential freight delivery, extending delivery areas and for deliveries require lift gate services.^
INTERNATIONAL SHIPMENTS:: All orders are shipped F.O.B., point of shipment in accordance with the Ex Works (EXW) terms.
All shipping charges are billed to the customer at the time of shipment. Shipping quotes can be requested at the time of ordering. The cost of any special packing or special handling caused by Buyer's requirements or requests shall be added to the amount of the order.
All applicable duties, taxes and customs fees are the responsibility of the receiver.
Hazardous packages cannot ship internationally.
Orders can ship UPS, FedEx or USPS. Orders that do not specify a shipment method will be shipping via most economical. Please note that all shipments are billed at dimensional weight.
Packages that exceed weight and size limits may incur an oversized charge or require package to ship via LTL Freight.^
USPS imposes package size restrictions when shipping internationally. A list of restrictions by country is available here.
ACP is not responsible for any packages lost or damaged while in transit to a destination outside of the USA. If a USPS package becomes lost, tracking is very difficult and time consuming.
- A package must be missing for 21 days from the date it was shipped before a claim can be filed.In the case a claim is filed, it can take anywhere from 1 to 3 months to be resolved.
- NO replacements can be sent out and NO refunds can be made by ACP if an International Order is lost or damaged while in transit until a resolution via the USPS has been made.
- Packages that exceed weight and size limits will require Freight shipment. Please allow extra processing time.
- International Freight shipments must be arranged by the customer or must ship collect on the customer’s account. ACP will not prepay and add shipping charges for international Freight shipments.
- Additional charges will apply for residential freight delivery, extending delivery areas and for deliveries require lift gate services.
Using a Freight Forwarder
- Using a freight forwarder to ship items internationally may result in complications not covered by ACP. If a freight forwarder is used, the following terms will apply:
- Seller will not be responsible for damage or loss that occurs to shipments after they have delivered by the freight forwarder. No replacements or refunds for will be provided. Any complaint of short delivery or damage to product(s) must be notified to the Seller within 5 business days of receipt at the freight forwarder.
- Buyer or the freight forwarder become the exporter of the shipment and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. ACP must not be listed on any export or import documentation (e.g., import or export declarations, invoices, packing lists, etc.). ACP will not provide any export information or documentation for shipments sent to freight forwarders.^
CANCELLATION: The Buyer can cancel an order within 24 hours from the time the order was placed. Cancellations granted after this time frame are subject to a 15% processing/restocking fee. If cancellation is requested for custom orders, the Seller must notify the Buyer in a sensible time frame. Dependent on order status, charges may be applicable for labor and/or material costs. An order cancellation form must be completed and submitted for approval. The Seller reserves the right to cancel any order at any time for any reason seen as appropriate. ^
RETURNS: Returns are acceptable within 30 days of invoice date if: (i) it is in new condition, suitable for resale and with all its original parts and (ii) it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged, and may be subject to a 15% restocking charge. Custom orders, sale items or cut yardage, including prepregs, and/or any products cut at customer request are non-refundable or non-returnable.
Buyer must always contact Seller to request a Return Materials Authorization (RMA). Please state the reason for return request, the order number, invoice number, and ship date. RMA number must be clearly marked on all returned items. RMA’s expire 30 days after date of issuance. Please contact us at 800-811-2009 to request and RMA. ^
REFUSED OR REJECTED SHIPMENTS: Shipments that are refused, rejected or abandoned by the consignee at destination will be returned to the shipper. Return freight charges will be the responsibility of the consignee. These fees, including any applicable restocking fees and outbound shipping charges, will be automatically deducted from the available product refund and credited to the original form of payment within 1-2 weeks of receipt of return.^
GENERAL: ACP Composites Inc. strives to provide the most current, accurate and useful information available on its Web site (the "Site"). However, information on the Site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. ACP Composites Inc. may also make improvements and/or changes to the Site at any time without notice .^
TYPOGRAPHICAL ERRORS: In the event that ACP Composites Inc. product is mistakenly listed at an incorrect price, ACP Composites Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price ACP Composites Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If you credit card has already been charged for the purchase and your order is cancelled, ACP Composites Inc. shall issue a credit to your credit card account in the amount of the incorrect price. ^
INTELLECTUAL PROPERTY: Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video, within this Site, are the trademarks, service marks, trade names, copyrights or other property of ACP Composites Inc., (intellectual property of ACP Composites Inc.) under the United States and other copyright laws. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ACP Composites Inc.
All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the intellectual property of ACP Composites Inc. displayed on this Site without the written permission of ACP Composites Inc. ^
USE OF THIS SITE: ACP Composites Inc. maintains this site for your personal information, education, and communication. Please feel free to browse this site. All materials published on the site, including, but not limited to, product descriptions, photographs, images, illustrations, pricing information, review and video clips (collectively the "Content") is the property ACP Composites Inc. You may make a single copy of the content displayed on the ACP Composites Inc. site for personal, noncommercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission from ACP Composites Inc. You may not distribute (including via e-mail or the Internet), modify, transmit, re-use, re-post, or use the content of this Site for public or commercial purposes, including the text, images, audio and video without written permission of ACP Composites Inc. ^
UNAFFILIATED PRODUCTS AND SITES: Descriptions of, or references to, products, publications or sites not owned by ACP Composites Inc. or its affiliates do not imply endorsement of that product, publication or site. ACP Composites Inc. has not reviewed all material linked to this Site and is not responsible for the content of any such material. Your linking to any other sites is at your own risk. ^
INDEMNIFICATION: You agree to indemnify, defend, and hold harmless ACP Composites Inc. and its owners, employees and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violations of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account. ^
WARRANTY DISCLAIMER AND LIMITATION LIABILITY: ACP Composites Inc. (hereinafter referred to as “Seller”) sells goods that have been packaged or repackaged by ACP Composites Inc., using an ACP Composites Inc. label, or is within original manufacturer packaging. The site as well as the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, ACP Composites Inc. disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. ACP Composites Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or server that makes the site available are free of viruses or other harmful components. ACP Composites Inc. does not make any warranties or representations regarding the use of the material in this site in terms of their correctness accuracy, adequacy, usefulness, timeliness, and reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Seller cannot anticipate all conditions under which seller’s products may be used. Seller accepts no responsibility for results obtained by the application of Seller’s products or the safety and suitability of Seller’s products. Users are advised to make their own test to determine the safety and suitability of each such product for their own purposes. Unless otherwise agreed in writing, Seller delivers the products without warranty on any nature, stated or implied, and buyers and users assume all responsibility and liability for the loss or damage arising from the handling and use of said products. Purchaser waives any claim against Seller for direct, indirect, consequential or exemplary damages against Seller, including without limitation, damage which may incur as a result of purchaser’s use or misuse of the product or the products failure to conform to any particular specifications.
In the case of a custom product, buyer assumes responsibility for the design and Seller’s sole responsibility is to manufacture the product according to the design and specifications approved by the buyer and it is agreed that, to the fullest extent permitted by law, the buyer shall indemnify, hold harmless and defend Seller from and against any and all claims, demands, suits or causes of action for any liability whatsoever that arises out of defects, latent or otherwise, from the design and use of the product.
While defective products will be replaced without charge if promptly returned, no liability is assumed beyond such replacement. Seller’s obligations under this limited warranty are limited to repairing or replacing any defective product sold by Seller. Seller shall have no obligation under this limited warranty unless such product is promptly returned to Seller, transportation charges prepaid by Buyer, providing that Buyer has a preauthorized return number (RMA) from Seller prior to return, and examination of such product shall disclose to Seller’s reasonable satisfaction that such product is defective, in which event Seller shall repair or replace the defective product within a reasonable time after such return of the product to Seller. The Buyer shall bear the cost of reshipment of the product to Buyer if Seller determines the product is beyond the warranty period or otherwise not entitled to the benefits of this limited warranty. The provisions of this limited warranty shall not apply to any product sold by Seller which has been subject to misuse, negligence, alteration, conversion, accident or improper installation, application or storage. THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS SOLD BY SELLER AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES. ^
INFORMATION:When ordering, we request your name, e-mail address, phone number, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. The information requested is kept private and confidential.
When you place orders online, we provide the use of a secure server. The secure server software (SSL) encrypts the information you input before it is sent to the Web server. We then retrieve all orders using an encrypted connection, ensuring the safety of your personal and credit card information. All customer data we collect is held private and protected against unauthorized access.